Washer-wise specialises in repairing domestic washing machines and can attend any make. We give exceptional value for money by utilizing our specialy designed refundable estimate system, which gives the customer the ability to ascertain the viability of any repair without the encumbrance of a hefty call out charge. The way this works is that on most first calls that we make, we can diagnose the fault to the point where the customer knows exactly how much it will cost to complete the necessary repair.

At this point the customer can choose 1 of 3 options . . . .

• Repair as quoted . . . . The estimate fee is then deducted from the total repair cost on completion.
• Replacement appliance . . . . The estimate fee is deducted from the cost of the new appliance purchase on delivery.
• No action taken . . . . The estimate fee is the only cost incurred and includes a written quote of necessary action required to repair or replace the appliance including all relevant prices.

The third option is generally quite rare as most people would not have contacted us with no intention of either repairing or replacing their faulty appliance? However, if after choosing NOT to proceed, the customer then changes their mind, the estimate fee can still be deducted from the cost of either repair or replacement within 1 month. To discuss the options for your particular machine, why not ring us . . . . for free!

Repair Or Replace ?

The decision whether to repair or replace is obviously one for the individual customer to make, but in our opinion the major factors to consider with washing machines are your current appliance's age, overall condition, previous reliability and of course original purchase cost. Take a look at the secret handy hints page for more help with this.

If after careful consideration a repair turns out to be the best course of action we will always endeavour to complete as soon as possible using local and national stockists to quickly source parts. Due to the rising price of new appliances and the overall reduction in their life span and general quality we will always try to repair when possible, within the bounds of good sense and of course the customers budget. We will give our best advice and allow the customer to decide.

Choosing Which One ?

Once it has been decided that a repair is not viable, trying to compare specifications of new appliances can be a technical mine-field so we always advocate "keep it simple." Just pick a brand you are happy with and then try to choose the most basic machine available from that manufacturer's range, which best fits your specific needs.

In my personal opinion when choosing any new appliance there are four main concerns. These are listed here in my personal order of importance:-

• Reliability / Quality vs. Price - Value for money.
• Looks.
• Price / Budget.
• Technical specification.
• Reliability. This is in my opinion the number 1 key factor, as in all probability the reason you are reading this web page in the first place is because your current machine is probably displaying less than reliable behaviour ! So the quality of the appliance you next buy compared to its price i.e. its value for money can virtually be calculated by reliability alone. There are some helpful tips for deciding which machine is going to be more reliable on the hints page and it isn't always based upon price ?
• Looks. Now this is totally personal but if you can combine the aestheticlly pleasing with the best value for money you are on to a winner, because it won’t matter how reliable or cheap it is, if it looks horrible you will regret buying it, so looks can be a big and important point to consider.
• Price - Budget. This point is fairly self explanatory as if you can afford it, great if you can't keep looking.
• Technical specification. This is a very contencious subject but my best advise is to ask yourself a couple of very simple questions - 1. "How many options, programmes or features do I currently use on a regular basis on my existing machine ?" If like 98% of people the answer is NOT MANY then the choice is easy - Go Basic. And 2. "Before it broke did my washing come out OK from the old machine ?" Again if like most the answer is YES then why go bigger or faster?

A classic example of this is the increasingly higher spin speeds available. In general the faster the machine spins the more it costs. As a rule of thumb most people will not notice the difference between an 1100 spin to a 1200 or even 1300 and similarily from 1400 to 1500 or even 1600 there is little difference in the dryness of the washing BUT there will certainly be a vast difference in the amount of ironing caused. So as you can see buying quality is all well and good but buying the highest specification is not necessary always the best idea. In short buy a basic machine from a reliable manufacturer is our best advice. For further useful tips on washing machines and other appliances take a look at the handy hints page.

My opinion on washer-dryers is very simple, if you have the space it is always best to buy a separate tumble dryer.

To cut a long story short it is far more economical, easy and better value to have a separate washing machine and tumble dryer, if you can. Take a glance at the tumble dryer page to look at the differences between traditional vented dryers and condensing dryers.

Whether it is repair or replace, washer, dryer or even washer-dryer Washer-wise will always try to help simplify the process for you. If you require clarification on any point raised here don't hesitate to ask Remember my / our opinions are based on 25+ years of experience in the trade but are only opinions so if you want a specific repair or replacement that differs from our recommendations it can always be provided for you without problem, all you have to do is give us a call.

If you would like to leave a testimonial or give any feedback about this page or any experience of Washer-wise please click here.

To view other peoples comments and feedback take a look at the reviews page.